If you choose to cancel, you will be refunded in full. However, if a product ordered is out of stock or on back-order, we will reach out and give you the chance to change or cancel your order. Our stock rapidly changes and we try and set in place a system that avoids purchasing items that become out of stock. Please note that option B may require additional shipping charges as multiple packages will be shipped. Please specify in the comments section of the checkout if you would like to: a) hold your entire order until it can be entirely fulfilled or, b) have the in-stock items shipped immediately and the pre-ordered items ship when available. If your order contains pre-order items we will hold the package until all titles are available to ship.

If your pre-ordered items are holding your package from arriving please email us with a request to ship the in-stock items and pre-orders when they become available. However, due to the nature of manufacturing and production, pre-order dates may change. We try and offer as many upcoming projects available for pre-order when the releases have moved into production. Order processing time is separate from shipping time requested. Online orders are processed within *3-4 business days or *7-9 business days depending on availability.

Important information when ordering with Order Processing Time

Download from five to nine